PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE.
1. Introduction
1.1 these terms and conditions of sale of goods (referred to below as “Terms and Condition of Sale”) relate to items supplied to you through this website www.trainerdepot.co.uk (referred to below as our “Site”) and should be read in conjunction with the Terms of Use which shall also apply. You should understand that by registering and/or ordering any of the goods on the Site, you agree to be bound by the Terms of Sale. In these Terms of Sale references to “you”, in the case of a person under 18 years old placing an order, include references to the relevant parent or guardian, being the cardholder, who actually places and pays for the order on the child’s behalf.
2. Information about us
2.1 The Site is operated by Trainer Depot Limited. The Company is registered in England & Wales under company number 13928861.
2.2 Our registered office address and trading address is 2nd Floor, St Georges House, 56 Peter Street, Manchester, United Kingdom, M2 3NQ
3. Your status
3.1 By placing an order through the Site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.
4. Formation of the contract
4.1 These Terms of Sale apply to all goods supplied by the Company.
- 4.2 No contract exists between you and the Company for the sale of any goods until the Company has received and accepted your order and sends you an order confirmation in a durable format such as in writing or by email to the address or email address you have given. Once the Company does so, there is a binding legal contract between you and the Company.
- 4.3 The contract is subject to your right of cancellation (see below).
- 4.4 The Company may change these Terms of Sale without notice to you in relation to future sales.
5. Description and price of the goods
- 5.1 The description and price of the goods you order will be as shown on the Site at the time you place your order.
- 5.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Company will inform you as soon as possible, and in any event on or before the dispatch confirmation, and will refund your bank account for any sum that has been paid by you or charged to your credit or debit card.
- 5.3 Every effort is made to ensure that prices shown on the Site are accurate at the time you place your order. If an error is found, the Company will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, the Company will refund or recredit your bank account for any sum that has been paid by you or charged to your credit or debit card.
- 5.4 In addition to the price, you may be required to pay a delivery charge for the goods, as shown.
- 5.5 The price of the goods and delivery charges are inclusive of VAT.
6. Payment
- 6.1 Payment for the goods and delivery charges can be made by any of the payment methods shown on the site at the time you place your order. We will not charge for any of the payment methods listed below until we have accepted your order and upon acceptance.
7. Delivery & risk
- 7.1 The goods you order will be delivered to the address you give when you place your order.
- 7.2 If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of alternative arrangements.
- 7.3 Every effort will be made to deliver the goods as soon as possible after your order has been accepted, and in any event within 30 days of your order. However, the Company will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, the Company will inform you as soon as possible.
- 7.4 You will become the owner of the goods you ordered upon delivery to you (which for the purpose of this clause includes collection by you).
- 7.5 You will be responsible for risk of loss of or damage to the goods once they have been delivered to you or to the alternative arrangements in paragraph 7.2 above.
8. Your right to cancellation
- 8.1 You have the right to cancel your order up to thirty (30) minutes after submission (see below).
- 8.2 To exercise your right of cancellation, you must give written notice to the Company by email or direct message, giving details of the goods ordered and order reference number.
- 8.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. The cost of this return is dependent on weight and can vary from courier to courier. The goods must be returned immediately to the Company’s address set out in paragraph 2 above. You must take reasonable care to ensure the goods are returned to the Company in their original condition and in their original packaging and not damaged in the meantime or in transit.
- 8.4 Once you have notified us that you are cancelling your order, we will refund or recredit your bank account within 5 – 10 working days for any sum that has been paid by you or charged to your credit or debit card for the goods.
9. Returns
- 9.1 Items can be returned within 14 days of purchase.
- 9.2 If you wish to make a return for refund or exchange, items should be clean, unworn and with tags still attached.
- 9.3 You must take reasonable care of the goods whilst they are in your possession prior to their return. If you fail to comply with this obligation we may have a right of action against you for compensation.
- 9.4 Once your item is received back, we will refund or recredit your bank account within 5 – 10 working days for any sum that has been paid by you or charged to your credit or debit card for the goods.
10. Warranty
- 10.1 All goods supplied by the Company are warranted free from defects for 28 days from the date of supply. This warranty does not affect your statutory rights as a consumer.
- 10.2 If you wish to return the goods because you claim that the goods are defective (i.e. “faulty”) you may do this within 14 days of delivery by first contacting our customer services at customer.service@trainerdepot.co.uk who will advise you of how to do this and then by posting the goods back to us at the address given in paragraph 2 above. You may specify whether you require a refund or a replacement.
- 10.3 We will examine the potentially defective returned goods and, provided that you have complied with paragraph 9.3 and where you have required a refund we will notify you of your refund within a reasonable period of time. We will endeavour to process the delivery of a replacement or the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund or replacement for the returned goods.
- 10.4 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Company or manufacturer, failure to follow the Company’s instructions, or any alteration or repair carried out without the Company’s approval.
- 10.5 If the goods supplied to you develop a defect while under warranty, or you have any other complaint about the goods, you should notify the us in writing at the address above, or by email to customer.service@trainerdepot.co.uk
- 10.6 Any goods which you have returned to us because of a defect will, if you have requested a refund, be refunded in full, including a refund of delivery charges for sending the item to you and the postage cost in returning the item to us will be met by us. You will be given details about this when you contact our customer services team in accordance with paragraph 9.2 above. If you have requested a replacement, the replacement will be sent to you free of charge.
- 10.7 Where you are not satisfied with the goods for any other reason you can return the goods.
- 10.8 In all cases the goods must be returned with proof of purchase, in the same condition in which you received them, in the original packaging.
- 10.9 Our liability for losses you suffer as a result of us breaking our contract with you is limited to the price of the goods you purchased and any losses which are a foreseeable consequence of us breaking the contract. This does not limit our liability for death or personal injury caused by our negligence or under section 2(3) of the Consumer Protection Act 1987 or for fraud or fraudulent misrepresentation.
- 10.10 Nothing in this paragraph 10 or our returns policy affects your statutory rights.
11. Data protection
The Company will take all reasonable precautions to keep the details of your order and payment secure in accordance with our Privacy Notice. Please read our Privacy Notice before submitting any personal data to us, including placing an order, to ensure that you understand how we use your personal data.
12. Applicable law
These Terms of Sale and the Privacy Policy will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom or your country of residence.